Core Values

Shared Values:  What ACLS believes is important in accomplishing its mission and  its daily operational practices.

Guiding Principles:  Codes of conduct that describe expected behavior honoring the value.

Excellent Customer Service

• We serve each customer in a considerate and professional manner.
• We constantly examine our actions seeking ways to improve.
• Each staff acknowledges the ability to help patrons and each other.
• We strive to exceed customer expectations

Integrity

• We act with purpose and the highest ethical standards of honesty, fairness, and discretion.
• We seek and respect different view points when making decisions.
• We keep commitments to ourselves and others.

Equity of Access

• We share our knowledge, collections, resources, and services freely with others.
• We strive to serve all our customers equally.

Open Communication

• We are open, clear, and truthful in all communications.
• We give complete information to build and maintain trust, while respecting confidentiality.
• When in doubt, we ask questions and seek help.

Accountability

• We enforce library policies and procedures to ensure fair, equitable, and consistent service and treatment of our customers.
• Staff acts fully within their defined roles and responsibilities.
• We take responsibility for our actions and their consequences.