Here are some "Goals and Objectives" ideas we came up with at a meeting today with Jennifer and Lisa. feel free to add you thoughts and concerns. This is still a work in progress. thanks
ACLS has the library spaces, materials, and services to assist, welcome, and delight customers every time.
- Collections and materials
- Spaces and facilities
- South Cumberland Renovation
- Outreach and marketing
- Collections and materials
- Floating collections
- Web site as platform
- More content and services online
- Partnerships to enhance collections
- Spaces
- Make it easy for patrons to help themselves
- Make it easy for patrons to find what they want /need
- Emphasize self service
- Web site as platform
- Staff Development and training
- Communication
- Communicate to customers using the tools they use
- Develop Social media policy
- Create once, publish in many places simultaneously
ACLS has the library staff to assist, welcome, and delight customers every time
- ACLS has the staff that operates based on the core values
- Facilitate the transactions of patrons information seeking
- Consistent across and within branches
- Staff submit initiatives freely and regularly
- Communication and service
- Internal customers
- External customers
- Staff Development and training
ACLS has the adaptive capacity to be a sustainable high performing organization
- Documented Procedures and workflows
- Consistently applied
- Retirees and succession planning
- Grooming staff to move up
- Delegation of duties to staff
- Lead or Participate in meeting and projects
- Transparency
- Staff Development and training
- Self tracking of CE achievements
- Financial Systems and processes
- Automate Accounts payable processes
- Exploit all features of QuickBooks
- Review budget lines for clarity and purpose
- Grant tracking workflow
- Streamline document storage and retention
- HR systems and processes
- Automate time cards
- Automate vacation and sick leave balances
- Exploit all features of QuickBooks
- Streamline document storage and retention
- Plans and Planning processes
- Coop plan
- Emergency action plans
- Inventory
- Document storage and retention policy
- Staffing succession plan
- Communication
- Intranet
- Document library
- Work request management system
What it means to work in a library
Fundamental pieces of customer services
Library 101
Library bill of rights
Core professional library values
On-boarding new staff
Uploading ....